Privacy Policy

1. Introduction

MyBACoach, a product of Tech Varsity (“Tech Varsity”, “we”, “our”, or “us”), is committed to protecting your privacy and ensuring that your personal information is handled in a secure, responsible, and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with our website or engage our training and consulting services.

2. Legal Basis for Processing

We process your personal information only when we have a legal basis to do so, including:

• Performance of a Contract: To fulfill our obligations to you regarding coaching, training, or consulting services.
• Consent: Where you have explicitly opted in to receive marketing communications.
• Legitimate Interests: To protect our business interests, improve our website, and ensure security.
• Legal Obligation: To comply with tax, regulatory, and legal requirements.

3. Information We Collect

• Personal Information: Full name, email address, phone number, CV, LinkedIn URL, and other identifying details provided voluntarily.
• Professional Information: Job title, company name, industry sector.
• Service Engagement: Project details, communications, correspondence, and feedback.
• Payment Information: Billing address and transaction records. (Note: Card processing is handled by secure third-party payment gateways; we do not store your full card details).
• Technical Information: IP address, browser type, device information, usage data, and cookies.

4. How We Use Your Information

We use your data to provide, maintain, and improve our services, process payments, manage client relationships, respond to inquiries, send relevant marketing (with opt-out), and comply with legal obligations. We do not sell your personal information.

To deliver our services and maintain communication, we utilize third-party platforms, including email marketing services and Learning Management Systems (LMS). These platforms process your information on our behalf and are strictly prohibited from using your data for any purposes other than those we have authorized. We ensure all such partners maintain high standards of data security and compliance.

5. Disclosure and International Data Transfers

We may share information with trusted service providers (e.g., cloud hosting, payment processors, Learning Management System (LMS) and email marketing platform) under strict confidentiality agreements.

As a hybrid organization operating in both the UK and Nigeria, your personal information may be transferred between, stored, and processed in these jurisdictions. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs) and robust organizational measures, to ensure your data receives an equivalent level of protection regardless of where it is processed.

6. Data Security and Retention

We implement industry-standard technical and organizational measures to safeguard your information. We retain personal data only for the duration necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer required, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction (e.g., Nigeria, UK/EU), you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction of inaccurate data.
• Request the erasure of your data (the “Right to be Forgotten”).
• Object to or restrict the processing of your data.
• Withdraw consent at any time.

8. Cookies and Third-Party Links

We use cookies to enhance functionality. You can manage preferences via your browser. Our site may contain third-party links; we are not responsible for the privacy practices of those external sites.

9. Children’s Privacy

Our services are intended for professionals aged 18+. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

10. Contact Us & Grievance Mechanism

If you have questions or wish to exercise your rights, please contact us:

• Entity: MyBACoach (a product of Tech Varsity)
• Data Protection Officer (DPO): For data-related inquiries, please email dpo@mybacoach.com.
• Phone: +44 7737 350173

Note: If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (e.g., the Nigeria Data Protection Commission (NDPC) or the UK Information Commissioner’s Office (ICO)).

11. Changes to This Policy

We may update this policy periodically. The “Effective Date” will be updated at the top of this page.