Project Leverage

Client’s Name: 🚚 DeliveryUK Limited

Project Title: Mobile Application Development for a Courier Company

Executive Summary

DeliveryUK, a trusted courier service provider with 25 years of industry experience, is currentlyfacing significant delays in fulfillment due to its manual operations. The inability to deliveradvanced services and the emergence of new, tech-savvy competitors threaten our marketposition. To address these challenges, we propose the development of a web application tostreamline booking, tracking, and closing of customer requests, enhancing our serviceefficiency and competitiveness.

Problem Statement

Leverage DeliveryUK has built a strong reputation over the past 25 years. However, our manual operations are no longer sufficient to meet thedemands of today’s fast-paced, technology-driven market. The keyissues include:

Delayed Fulfillment: Manual processing leads to significantdelays in order fulfillment, impacting customer satisfaction.
Delayed Fulfillment: Manual processing leads to significantdelays in order fulfillment, impacting customer satisfaction.
Competitive Disadvantage: Inability to offer advanced servicessuch as real-time tracking and automated booking, which newmarket entrants provide.
Customer Dissatisfaction: Increasing complaints and customerchurn due to slow and unreliable service.

Proposed solution

To address these issues, we propose the development of a mobile application. This digital transformation will enable us to:

Streamline Booking: Allow customers to book courier services online easily.
Real-Time Tracking: Provide customers with real-time updates on their deliveries.
Efficient Request Closure: Automate the closing of requests upon delivery confirmation.
Improve Data Management: Centralize and digitize data for better accuracy andaccessibility.

What Success Looks like

Implementing a mobile web application will deliver significant benefits, including:

Enhanced Customer Experience: Faster booking, reliable tracking, and timely deliveries willboost customer satisfaction and loyalty.
Operational Efficiency: Automating processes will reduce errors, lower operational costs,and free up staff for more strategic tasks.
Competitive Edge: Offering advanced digital services will make DeliveryUK more attractiveto tech-savvy customers and help us compete effectively with new entrants.
Scalability: A digital platform will enable easier scaling of operations to handle increaseddemand and expansion into new markets.

Analysis Implementation Plan

Phase 1: Planning and Analysis (Month 1-2)

Stakeholder Analysis and management
Define elicitation methods, tools and techniques
Define requirements and specification
Select a development partner (when agreed)

Phase 3: Testing and Deployment (Month 7-8)

Conduct User Acceptance Testing
TestingGo / No Go decision gateways
Deploy mobile application to production

Phase 5: Closure project 

Lessons learnt – Conduct lessons learned workshop, gather findings and share with stakeholders.
Develop closure report, review and sign off report, project closure complete

Phase 2: Development (Month 3-6)

Design and development of the Mobile application
Conduct Unit, System and Regression testing
Integrate with existing systems (If any)
Conduct End to End testing

Phase 4: Training and Support (Month 9)

Prepare training guidance and slide decks
Train staff and educate customers
Provide ongoing support and maintenance
Conduct benefit realisation

Project Scope

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Analysis Implementation Plan

Phase 1: Planning and Analysis (Month 1-2)

Stakeholder Analysis and management
Define elicitation methods, tools and techniques
Define requirements and specification
Select a development partner (when agreed)

Phase 2: Development (Month 3-6)

Design and development of the Mobile application
Conduct Unit, System and Regression testing
Integrate with existing systems (If any)
Conduct End to End testing

Phase 3: Testing and Deployment (Month 7-8)

Conduct User Acceptance Testing
TestingGo / No Go decision gateways
Deploy mobile application to production

Phase 4: Training and Support (Month 9)

Prepare training guidance and slide decks
Train staff and educate customers
Provide ongoing support and maintenance
Conduct benefit realisation

Phase 5: Closure project 

Lessons learnt – Conduct lessons learned workshop, gather findings and share with stakeholders.
Develop closure report, review and sign off report, project closure complete

Project Scope

Download Project Scope Here
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Reset password
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